FAQ

  1. How does BNN get it’s information?
  2. What is the cost of BNN service?
  3. Can I submit stories to BNN?
  4. How quickly does BNN send alerts?
  5. Where can I download the BNN application for my Android or iPhone?
  6. Why can’t I log in to my BNN app
  7. Can I customize my alerts?
  8. Why didn’t my credit card get charged for service automatically
1. How does BNN get it’s information?

Experienced public safety and news professionals work at our news desk around the clock. The BNN News Desk gathers information by monitoring police, fire, and EMS communications systems. Members also submit many of our stories using an online news collaboration system. This system allows us to confirm and update the data that we broadcast in real-time. If you are interested in submitting news to BNN, please use the “Become A Reporter” link on our home page.

2. What is the cost of BNN service?

Breaking News Network offers many different services. The subscription cost depends on what type of information you require. We offer commercial subscriptions for insurance professionals that provide details of fire, smoke, water, and structural damage events. We also offer commercial subscriptions for news professionals that provide local news and public safety events. We also offer a membership for individuals such as firefighters, police officers, emergency medical technicians, and hobbyists. When you complete and submit the “subscribe” form, we will be able to quote you a rate for the services that will meet your needs.

3. Can I submit stories to BNN?

Yes. In fact, we encourage our members to submit stories and images. Our mobile application allows you to simply and easily submit new stories, updates to current stories, and photos or videos from the scene. We also have a 24 hour hotline, and accept tips by email and instant messenger. Also, our web based visual news client enables members to monitor and collaborate on developing news.

4. How quickly does BNN send alerts

Because we have a dedicated full-time staff, our alerts are transmitted in real-time, as the incident is occurring. For members that use our mobile application, there is virtually no delay from the time we transmit the story. Users that receive alerts by SMS, there is a slight delay caused by the phone carrier.

5. Where can I download the BNN application for my Android or iPhone?

Our BNN mobile application is available for both Android and iPhone. The download is available free for members on the Apple App Store and the Google Play Store. Simply search for “Breaking News Network” or “BNN”. For existing members, please send an email toBNN Support requesting a user name and password. New members must complete the “Subscribe to BNN” form. You can find the link above.

6. Why can’t I log into my BNN app?

a) New device. The BNN mobile application is installed to your device after downloading. If you change your phone, you will need to contact us before you can use it on another device. If you change phones, send an email toBNN Support and we will clear your device for activation.

b) Forgot password. If you misplaced or forgot your password, send an email toBNN Support and we will reset your password.

c) Billing issue. If your account is past due, it is possible that your service has been suspended. If you believe that your account has a past due balance, please use the “Pay My Bill” link and send an email toBNN Support requesting service restoration.

7. How do I customize my alerts?

Your alerts can be fully customized by both county and incident type by using our map based incident selection tool here.